what a bad start in delhi

i am so damn pissed off with the level of ineffiency in how the ppl in India handle their matters. i was told that the driver will come and picked me up at the hotel by 8am. so there i was by 8.00 sharp waiting at the hotel lobby, but there was no sign of the driver. called his mobile (the driver supposedly assigned to me), but he sounded so blurred and murmured some alien words (mind you guys, when speaking to the drivers - be it public cab or company's official ones - only 2 out of 20 words uttered are comprehensible. the rest... goodluck!). eventually by 8.20 only was i told by the secretary that another driver is picking me up, and it'll take 20mins before he reach the hotel. WTF! eventually, only by 9am did the driver arrived. took me 30 mins to reach office (which is now i.e. 9.30am), only to be told that the secretary (by name of Lynette) is not in yet (apparently she's caught up in the traffic) so i was asked to wait another 30 mins (means 10am??!).

sigh. am i being unreasonable to be mad at these ppl?